Four projects across East Africa and the UK. Each starts with time spent alongside the people who use the product, and ends with a number that supported business growth.
Course completion up 10% across 170 projects, and pick-up rose by over 75% in the worst-performing ones.
170 projects 02A bespoke help desk cut call write-up from 26 to 14 seconds — 16 minutes back per agent, per day.
$78 / day 03Two small UX changes lifted conversion 10% — £1.5 million onto the mortgage book.
£30k / week 04Migrated tens of thousands of pages, and cut live data pages from 2 hours to 15 minutes with a new CMS.
2h → 15 minFour projects across East Africa and the UK. Each starts with time spent alongside the people who use the product, and ends with a number that supported business growth.
Course completion up 10% across 170 projects, and pick-up rose by over 75% in the worst-performing ones.
170 projects 02A bespoke help desk cut call write-up from 26 to 14 seconds — 16 minutes back per agent, per day.
$78 / day 03Two small UX changes lifted conversion 10% — £1.5 million onto the mortgage book.
£30k / week 04Migrated tens of thousands of pages, and cut live data pages from 2 hours to 15 minutes with a new CMS.
2h → 15 min